Important information regarding your account: The Meijer® Visa® Prepaid Card will be discontinued effective May 1st, 2017. After March 2nd, 2017 you will no longer be able to reload your Meijer Card. Please be sure to remove any recurring debits or direct deposits being sent to your card no later than March 2nd and spend down any available balance remaining by May 1st. You will be sent more information regarding your account at a later date. You can pick up a new Meijer Card after January 30th at a Meijer store near you. Thank you very much for using your Meijer Card. We regret any inconvenience you may experience. For any questions, please contact the number printed on the back of your card.

FAQs

Getting a Meijer Card

The Meijer Card gives you the power to make purchases worldwide everywhere Visa debit cards are accepted. You can use the card for everyday expenditures whether you are at home, out and about or abroad! The Meijer Card can be used to make online, phone or mail order purchases. It can also be used at millions of ATMs worldwide (registration required). If your card is ever lost or stolen, the *Visa Zero Liability policy protects you from unauthorized use (see disclosure below for more information). The amount of every purchase or ATM withdrawal you make is automatically deducted from the value in your card account. When completing a transaction, select "Credit" if you would like to sign for your transaction and "Debit" if you would like to use your PIN. Before you can use your card for PIN based transactions, you must register your card.

*The Visa Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. You must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security.
You must be a U.S. citizen or U.S. resident alien over 18 with a valid Social Security number and a verifiable physical street address to get a card. Currently we do not offer Meijer Cards to residents of Puerto Rico, Guam, U.S Virgin Islands, American Samoa or other U.S. territories. During the registration process, you will be required to supply your name, address, date of birth, and Social Security number. P.O. Boxes are not acceptable.
You must be at least 18 years of age.
Yes, as long as you are a permanent U.S. resident age 18 and over with a verifiable physical U.S. street address (no P.O. boxes) and a valid Social Security number.
Your first and last name, verifiable physical U.S. street address (no P.O. boxes), date of birth, home phone number, email address and Social Security number.
We are required by Federal Law (USA PATRIOT Act) to obtain, verify and record information including your first name and last name, verifiable U.S. street address (no P.O. Boxes), date of birth, Social Security number and other information that will allow us to identify you. This requirement helps to prevent the card from being used for illegal purposes.
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.
No. The Meijer Card is not a credit card or a gift card - it is prepaid card. To use it, you must first load money in your Meijer Card account. To load money, you can add cash at participating retail locations. After registration, you can direct deposit all or part of your paycheck or government benefits or visit a Visa ReadyLink retailer. When you use the Meijer Card, the amount of your purchase is automatically deducted from the card account balance.
 

Using My Meijer Card

Go to the home page and select Activate Your Card or call the 24-hour automated phone system toll free at 1 (888) 206-4386 to activate your card.
Registering your Meijer Card allows you to enjoy the full range of benefits including direct deposit, bill payment, cash back at an ATM, receive a personalized card or send money to another Meijer Card cardholder.
After registration, you can use the Meijer Card to obtain cash from any Automated Teller Machine ("ATM") with the Visa Acceptance Mark. All ATM transactions are treated as cash withdrawals. You will need to enter your PIN when prompted, and select “checking” to access money. A fee applies to each ATM transaction in addition to any fees the ATM terminal owner may impose.
You can create a PIN at any time. There are a few ways to setup a PIN, (1) Select Setup PIN on the home page (2) Log into your online card account and select Account Settings under the My Account tab (3) Call the 24-hour automated phone system at 1 (888) 206-4386. Note: You cannot use your PIN to request cash back until you have completed registration.
The Meijer Card can be used everywhere Visa debit cards are accepted. In addition, once you register your Meijer Card, you can use it to withdraw cash and check your balance or get cash at millions of ATMs. Your Meijer Card can also be used to make purchases online, over the phone, or through mail order. Note: Not all car rental companies and hotels accept prepaid cards.
When purchasing gas we strongly recommend paying inside at the cashier. If you choose to pay at the gas terminal outside (pay at the pump) you must have at least a $125 balance. If you don't have at least a $125 balance your purchase may be declined.
Yes, but use caution. When the total amount due is unknown (for example when you check into a hotel), merchants have the right to pre-authorize the purchase, which puts a hold on the funds. A restaurant, for example, might hold up to 20% or more to cover whatever you tip. To avoid this kind of hold, we recommend that you call hotels and rental car companies first to inquire about their prepaid card policy.
Yes, you may use your Meijer Card everywhere Visa debit cards are accepted. Your card must be registered before most merchants will let you make an online purchase. Most websites also ask for your security code (3 digit code on back of card near signature panel). See the example below to find your CVV code:
Card Verification Number
CALL US IMMEDIATELY AT 1 (888) 206-4386 if your card is lost or stolen. After you cancel your Meijer Card, a replacement card with the remaining balance minus a $5.95 Lost/Stolen Replacement Card Fee will be mailed to you. As long as the lost or stolen Meijer Visa Prepaid Card is reported immediately, you will not be responsible for any unauthorized charges (Note: full reimbursement of any fraudulent charges is provided through the Visa Zero Liability policy* (see disclosure below for more information). We reserve the right to review any disputed charges based on our risk policy.

*The Visa Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. You must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security.
If you suspect an error, have questions about a transaction, or wish to dispute a transaction that has posted to your card account, log in to your card account to download a dispute form. You will be required to provide the following information:
  • Your name, address, and phone number
  • Your prepaid card account number
  • A description of the error or the transaction you are unsure about. Explain as clearly as you can why you believe there is an error or why you need more information.
  • The dollar amount of the suspected error
  • Your e-mail address
Send the above information to:
Customer Service
6220 Stoneridge Mall Road
Pleasanton, CA 94588
or fax 1 (623) 336-6699
or email to bhn.disputes@bhnetwork.com
You can also file a dispute by calling 888-206-4386.
 

Fees

Purchase / Maintenance Fees:
  • Retail Purchase Fee:
    $3.00 (may vary by retailer)
  • Monthly Maintenance Fee:
    $3.00 per month
Value Load/Reload Fees:
  • Retail:
    $3.00 at Meijer locations, $3.95 elsewhere (varies by retailer)
  • Direct Deposit:
    No Charge
  • Visa ReadyLink:
    Varies by retailer
Transaction Fees:
  • POS PIN Transaction:
    No Charge
  • POS Signature Transaction:
    No Charge
ATM Fees:
  • Domestic ATM Withdrawal Fee:
    $1.95 per transaction
  • Domestic ATM Balance Inquiry Fee:
    $0.50 per transaction
  • International ATM Withdrawal Fee:
    $3.95 per transaction
  • International ATM Balance Inquiry Fee:
    $0.95 per transaction


    In addition, when you use an ATM not owned by us for any transaction, including a balance inquiry, you may be charged a fee by the ATM operator even if you do not complete a withdrawal. This ATM fee is a third party fee amount assessed by the individual ATM operator only and is not assessed by us. This ATM fee amount will be charged to your Card.

Service Fees:
  • Foreign Transaction Fee:
    2.0% of the amount of the Foreign Transaction
  • Card to Card transactions:
    No Charge
  • Customer Service:
    No Charge
  • Reissue Card:
    No Charge
  • Lost/Stolen Replacement Card:
    $5.95 per request
  • Secondary Card Issuance Fee:
    $4.95 per request
  • Express Card Shipping Fee:
    $25.00 per request
  • Check Request Fee:
    $5.95 per request

    (charged if you ask us to close your Card Account and issue a check for the remaining balance)

  • Bill Payment Fee- Electronic/Paper Check:
    No Charge
  • Bill Payment Fee- Expedited:
    $9.95 per transaction
  • Fee for Written Account History:
    $2.95 per request
There are no overdraft fees. The Meijer Card is a prepaid card – you only spend what you have in the card account.
 

Bill Payment

With Meijer Card Bill Payment, you can send a one-time payment to thousands of payees. Your bill is paid and the amount is deducted from your available balance. You can set up, edit, send payments and view your payment history by logging into your online card account. Registration is required before using the bill payment feature.
You can access Meijer Bill Payment to set up payees, send payments and view your transaction history by logging into your online card account and select Bill Payment.
  • Set up a payee. You will need the payee's name and address and the payee account number if you have one.
  • Enter the amount you want to pay and the date you want payment sent. The screen will populate the first available date the payment can be received. If expedited payment is available, you can select it by checking the box (there is a Bill Payment Fee - Expedited for same day shipping of $9.95). We strongly recommend you schedule your payment at least five (5) days before the payment due date to make sure the payment reaches your payee in time.
The Bill Payment feature is free; however, a
$3.00 Monthly Maintenance Fee applies.
Payees receive payment on the day you have chosen. If the payee is not in the automated payment network, and a manual paper check has to be sent, please allow additional time for USPS to deliver your payment.
There is an expedited/same day payment option for a $9.95 Bill Payment Fee - Expedited. Payments must be received prior to 11:00 am CST in order to be delivered the same day.
You can log in to the website and review your payment activity. We recommend that you sign up for automatic alerts to remind you about upcoming and completed bill payments. Bill Payment alerts can be sent to your cell phone* and/or your email address. logging into your online card account and selecting Communication Preferences. (*Standard text messaging rates from your wireless service provider may apply.)
Due to legal requirements, we currently can only schedule payments to payees within the United States in U.S. currency.
If you do not have enough money in your card account on a payment date, the scheduled payment will be suspended and will not be sent. You do not incur any fees from your Meijer Card account. You could, however, incur a late payment fee or other penalty from your payee if you do not make your payment on time. We recommend you sign up for Transactions Alerts* to automatically notify you of any paid or missed payments. We are not responsible for your failure to make any scheduled payments due to insufficient funds. (*Standard text messaging rates from your wireless provider may apply.)
Many payees accept electronic payments, but not all. After you enter your payees information we will be able to identify if your payee accepts electronic payments or not. This information will be displayed in the ‘Estimated Days to Delivery’ section of the payment page. Please allow 2 business days for electronic payments and 5 business days for paper check delivery.
We issue payments automatically on the exact date that you specify. If you are paying a manual payee, Meijer issues a paper check. You should choose a payment date at least 5 business days prior to the payment due date. This will allow the paper check issued on your behalf to reach your payee on time. If your payment is late, the payee may assess late fees.
 

Alerts

With alerts, you automatically get a text message* and/or email when specified card account activity occurs.

*Standard text messaging rates from your wireless service provider may apply.

You can choose from any or all of the following alerts:
  • Daily balance alert
  • Weekly balance alert
  • Transaction alerts – approved or declined transactions, loads, bill payments, etc.
  • Service alerts – password changes, PIN changes, etc.
You can update or change your preferences at any time by logging into your card account.

*Note: If you choose to receive text messages, standard text messaging rates from your wireless provider may apply.
You can sign up for alerts by logging into your card account online and selecting Account Settings under the My Account tab.
 

Sending Money

You can send money to another Meijer Cardholder or receive money from another Meijer Card cardholder using this feature. It is the quickest, easiest way to send cash to another Meijer Card cardholder. To send money, simply add recipients to your contact list, select them, enter the amounts to send, and the funds are instantly deducted from your Meijer Card account balance and credited to theirs.
You'll need to know the recipient's phone number and the last 4 digits of the Meijer Card number.
You can send or receive up to $500 per day and $2,500 per month.
 

Website

The Meijer Card website uses the latest 128-bit encryption technology to secure your card account and personal information online. We follow strict procedures to ensure your card account and personal information is never shared or misused in any way. For more information regarding your privacy, please view our Privacy Policy.
The Meijer Card website is best viewed with Microsoft Internet Explorer 8.0 or higher, Firefox 25.0 or higher, Safari 5.0 or higher, and Chrome 31.0 or higher.
 

*Your card account is subject to the Visa Zero Liability Policy, which covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. You must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security.

**Refund Direct Deposits MUST be in the name of the cardholder to be accepted and posted by the Meijer Visa Prepaid Card.